Privacy Policy
Last updated: 4/6/2026
What we collect
When you submit a refund request, we collect the information you provide in the form: full name, email, company name, estimated amount, package level, and refund details.
How we use your data
We use your information to evaluate eligibility, contact you about your refund request, and provide refund recovery services. We do not sell your personal data.
Security
We apply security controls to protect your information during transmission and storage, including encryption and restricted access procedures.
Analytics cookies we use
With your consent, we use Google Analytics 4 and Microsoft Clarity. These tools help us understand site usage, improve performance, and optimize user experience.
- Google Analytics 4 (GA4): collects aggregated usage metrics such as page views, session events, device/browser details, and approximate location.
- Microsoft Clarity: collects interaction data such as clicks, scroll behavior, and session replay-style behavioral insights to identify UX issues.
Data retention
Form submission data is retained only as long as needed to process your request and fulfill legal obligations. Analytics data retention is managed by our analytics providers under their platform retention controls and policies.
Your choices and opt-out
You can accept or decline analytics cookies through our cookie consent banner. If you decline, analytics scripts are not loaded. You can also opt out later by clearing site data/cookies in your browser and revisiting the site to set your preference again.
Cookie Policy
Cookies are small text files stored on your device by websites.
- Essential cookies: required for core site functionality and security.
- Analytics cookies: optional cookies used to measure usage and improve the website (GA4 and Clarity).
You can disable cookies from your browser settings (for example in Chrome, Safari, Firefox, or Edge). Blocking some cookies may affect how parts of the site function.
GDPR and CCPA compliance
We process personal data in line with applicable privacy regulations, including GDPR and CCPA. Depending on your location, you may have rights to access, correction, deletion, portability, and objection/restriction of processing.
Do Not Sell My Personal Information
We do not sell your personal information to third parties. We use Google Analytics and Microsoft Clarity for analytics purposes only. You can opt out of analytics tracking at any time by declining cookies in our cookie consent banner or by adjusting your browser settings.
Provider privacy policies
Your rights and contact
You can request access, correction, or deletion of your personal data at any time by contacting us at hello@refundiqo.com.