Question 1

Can you help if I forgot to cancel my trial subscription?

Accepted Answer

Yes. In fact, most of our clients either forgot to cancel their trial on time or were unaware of an upcoming renewal.

Question 2

What types of refunds do you handle?

Accepted Answer

We handle subscription disputes, flight cancellations, deposit recovery, and more. If you've been wrongly charged or have simply forgotten about an upcoming renewal, we can likely help.

Question 3

How does 'No Win, No Fee' work?

Accepted Answer

Simple. If we don't recover your money, you pay nothing. Our fee is a small percentage of the recovered amount, only charged on success.

Question 4

How long does the process take?

Accepted Answer

Most cases resolve within 7 days. Complex cases may take longer, but we keep you updated at every step and we always give you an estimated timeline.

Question 5

Is my data safe?

Accepted Answer

Absolutely. We use 256-bit encryption and are fully GDPR compliant. Your documents are stored in a secure, encrypted vault accessible only to your assigned agent.

Question 6

Do I need to provide documentation?

Accepted Answer

Helpful but not always required. Our specialist can often build a case from minimal information. We'll tell you exactly what we need during the assessment.

Question 7

What is your success fee percentage?

Accepted Answer

Our fee ranges from 10-15% of the recovered amount depending on which package you choose. You'll know the exact percentage before we start. No hidden charges.

Question 8

Can I track my refund in real time?

Accepted Answer

Yes. Every client gets access to a personal dashboard where you can see your refund status and assigned agent.

Question 9

What if my refund amount is very small?

Accepted Answer

We handle refunds starting from $10. Even smaller amounts add up. No refund is too small if you've been wrongly charged.

Question 10

Do you handle international disputes?

Accepted Answer

Yes. We operate in almost every country. Cross-border refund requests are one of our specialties.

Question 11

How do I know if I'm eligible?

Accepted Answer

Submit a free assessment through our intake form. Our specialist analyzes your case within a few hours and lets you know your eligibility and estimated timeline.